HRinmotion Blog – Career advice from HR Pros

Serena Williams

Business_Development@blog.hrinmotion.com (123) 234-56789 cell

Profile:

• Marketing minded professional, skilled at increasing brand awareness with a proven track record of promotional success.
• Self-reliant, capable of working independently or in a team environment consistently providing excellent customer service.

Selected Accomplishments:

• Increased brand awareness and loyalty, improving sales up to 75% and exceeding targets by an average of 20%.
• Demonstrated organizational strength in managing 250 retail accounts effectively.
• Multi-tasker; managed staff of 12-17 and clientele of 300-400 people.
• Experienced interviewing, training and enforcing health and safety programs.
• Planned, organized, promoted and executed events from group presentations, corporate meetings, tradeshows, weddings, fundraisers and karate competitions.
• Coached a group of 75 karate students for provincial & national competitions.

Employment History:

Business Development, Starbucks Coffee Services, Seattle WA Jan 2004 – Feb 2009

• Recruit new business from no specific industry or territory.
• Implement coffee service programs for offices from 5 – 500 staff members
• Develop coffee programs for public environment accounts (i.e. gas stations and bistros)
• Independently manage my time, priorities, sales strategies, and hundreds of leads.
• Co-ordinate with individuals from all internal departments (i.e. order desk to installations
• Manage follow up for hundreds of contacts to ensure integrity and success.

Membership Development Rep, Chamber of Commerce, Seattle WA Nov 2000 – June 2004

• Developed business partnerships to increase value of memberships and sales revenue.
• Created print ads and communication tools to increase brand awareness.
• Initiated contact with new industries and associations and qualified potential members.
• Built rapport with potential partners, potential members, volunteers and staff.

Education/Professional Development:

Diploma in Business Marketing/E-Commerce, New York University
Program included marketing, advertising, event planning, human resources, business law, consumer behaviour, organizational planning, business management, economics, personal selling, accounting, website design, DOS programming, and Microsoft Office XP (power point, excel, access, adobe, photo shop,outlook)

Company Sponsored Development
Numerous courses in the areas of: Marketing, Advertising, Graphic Design, Networking and Negotiating for Professionals, Triopus Color insights, Hospitality training course for Good Customer Service, Serving It Right and Food Safe.

What Makes A Good Hotel Guest Services Representative Resume?

This site contains hundreds of posts with resume tips along with sample resumes.  While I cannot cover every aspect of what makes a good Hotel Guest Services Representative resume, I will discuss a few of the major points below.

Hotel Guest Services Representative Resume Tip #1:  Know the Job Requirements For A Hotel Guest Services Representative

To write a great Hotel Guest Services Representative resume, it’s good to remind ourselves of what the job actually does  Sometimes, it is easy to forget what our job really requires because we do it everyday.  By asking yourself what what a hotel front desk clerk does, the competencies required to do this work and what the employer looks for becomes clear.  By knowing the personality traits, knowledge, skills and abilities needed to be a good Hotel Guest Services Representative, you get yourself into the right frame of mind needed to write your Hotel Guest Services Representative resume.

For example, when I write a Hotel Guest Services Representative resume, this is what comes to mind for the type of work.

Hotel Guest Services Representatives are the “face of the hotel”, in that they are the liaison between the hotel guest and all the other hotel departments.  The main role of the hotel front desk clerk is to ensure that their guests have a positive customer service experience.  Hotel front desk clerks perform many duties in their role including making room reservations, providing information and services to guests (i.e. where to eat, shop, etc.) and processing payment for services. Hotel front desk clerks work in hotels, motels and resorts.

Hotel Jobs In USA
Hotel Jobs In UK
Hotel Jobs In Canada

Hotel Guest Services Representative Resume Tip #2:  Highlight Core Hotel Guest Services Representative Competencies

Knowing the traits required for your Hotel Guest Services Representative job, is important because a great Database Architect or Hotel Guest Services Representative sample resume highlights the core competencies required of the job.  Core competencies are like the essential traits required to be successful for Hotel Guest Services Representative jobs.  In other words, a good Hotel Guest Services Representative sample resume should highlight traits like excellent communication, interpersonal, and conflict management skills.  It should also highlight an enthusiastic, customer service oriented “people person”. Also it would be very beneficial to highlight any additional languages you speak and/or knowledge of travelling.

Hotel Guest Services Representative Resume Tip #3:  Focus on Your Accomplishments As a Hotel Guest Services Representative

Let’s face it, employers want employees who can deliver results.  So in your Hotel Guest Services Representative resume, mention career accomplishments that highlight the job competencies .  This means you need to give examples of where your customer service skills, conflict resolution, language skills and so forth decreased cost, improved efficiency, service and so forth.  Mention awards and recognition you earned as a Hotel Guest Services Representative.  But don’t limit yourself to just formal awards and recognition.  For example, include work achievements where you may not have received an award like a letter of appreciation or commendation.

If your work as a Hotel Guest Services Representative or Hotel Front Desk Associate is not easily measured then use social evidence such as testimonials and references to demonstrate your accomplishments on your resume.  A quote from a former employer inserted in your resume can show any employer that you are the one to hire.

Hotel Guest Services Representative Resume Tip #4:  Don’t Be A Needle In The Haystack

Most employers today use software programs to manage and search resumes.  Employers run job title queries in their resume database to find candidates with previous experience.  Because of this, the job title you list in your Hotel Guest Services Representative resume can greatly impact resume searchability.  So make sure your Hotel Guest Services Representative resume contains job titles that are commonly searched.  For more on how the job titles listed in your resume can affect your chances for landing your next job interview, check out our article “Don’t Get Pigeon Holed By Your Resume“.

Hotel Guest Services Representative Related Job Titles Commonly Searched By Employers

Is your Restaurant Manager resume underselling you? Many people struggle to write their own resumes. After all, how can a one or two page document represent who you are to an employer?

If your resume is not marketing you effectively, then you are in luck. Today, we will provide a Restaurant Manager or Restaurant Assistant Manager sample resume to help you in your job search,

In this Restaurant Manager or Restaurant Assistant Manager sample resume, we have designed an eye-catching document that quickly captures the attention of both the hiring manager and recruitment software.

This is a good Restaurant Manager sample resume, that will help you stand out from the crowd. Use this Restaurant Manager or Restaurant Assistant Manager sample resume as a template and you will be well on your way to landing your next job interview. Until our next post, we wish you much luck and success in your career goals.

More Fast Food sample resumes or browse by sample resume category on right side column.

Apply for jobs with your new Restaurant Manager resume:

Restaurant Manager Jobs In USA
Restaurant Manager Jobs In UK
Restaurant Manager Jobs In Canada

Restaurant Manager Sample Resume, Restaurant Assistant Manager Resume Example – page 1

THOMAS SMITH
1234 Sample Street, Austin, Texas, USA
Cellular: 111-2222
Email: resume-example@hrinmotion.com

SUMMARY

Restaurant Manager with over 8 years of Fast Food experience. Areas of expertise include marketing, customer service, culinary food, and supply chain management. Proven ability to grow operations, develop a customer service mindset, and reduce food cost while retaining customer base. Customer service oriented with practical problem-solving, work ethic, upbeat with interpersonal and teamwork skills. Fluent in English and Spanish.

PROFESSIONAL EXPERIENCE

Global Fast Food Inc, Austin, Texas, 2000 – 2009
Restaurant Manager

• Managed over 25 single and multi-unit both franchise and non-franchise fast food operations.
• Grew fast food franchise from 3 locations to 25 locations nation wide in 8 years.
• Led a team of 75 direct reports to achieve and sustain:
  • Highest revenue franchise units
  • Top customer service ratings by franchise head-office evaluator and independent marketing evaluation companies.
• Managed Human Resources, finances and accounting for effective operations and cash management.
• Designed and implemented marketing initiatives, created advertisements for all fast food franchises.
• Developed and introduced new food and beverage products resulting in revenue and profit growth of 20+%.
• Established relationships with local and national news and media partners.
• Nominated “Best Franchise” by:
  • Seattle Daily, 2008
  • Chicago Tribune Daily, 2009
  • Healthy Eating Digest, 2005, 2006
• Featured in West Cost Living, “Warm Friendly Fast Food Franchise”, Mar, 2008

CERTIFICATIONS

Certified Food Safe, Serve It Right

PUBLICATIONS

Fast Food News Weekly, Overcoming Limitations In Fast Food, 2008

PROFESSIONAL ASSOCIATIONS

North American Restaurant Manager Society
National Restaurant Manager Association

PROFESSIONAL DEVELOPMENT AND EDUCATION

Bachelors of Business Administration, Idaho State University, 1998.
Culinary Food Diploma, Arlington Technical Institute, 1998.

VOLUNTEER

Food Bank, Feed the Hungry Program, Volunteer Coordinator, 2005 to Present

If you are a Restaurant Manager or Restaurant Supervisor looking for a job in the Food and Beverage then you should read this post. Today, we serve you a well-prepared Restaurant Manager sample resume for the food and beverage industry. This resume example can be used for both the Restaurant Manager or Restaurant Leader position.

This Restaurant Manager sample resume is designed to get the attention of hiring managers and recruiters. To accomplish this, we created a summary section that highlight the core competencies required for a Restaurant Manager including interpersonal, communication, and problem solving skills.

We believe this is a good Restaurant Manager sample resume, that would surely get you noticed for your next job interview. As such, we are pleased to share this sample resume it with you. And we invite you to use this restaurant manager resume example as a template and modify it to suit your particular needs. Until our next post, we wish you much luck and success in your career goals.

Apply For New Job Opportunities With Your New Restaurant Manager Resume:

Restaurant Manager Jobs In USA
Restaurant Manager Jobs In UK
Restaurant Manager Jobs In Canada

Restaurant Manager Sample Resume, Restaurant Supervisor Resume Example – page 1

JOHN DOE
1234 Sample Street, New York, NY, USA
Cellular: 123-4567
Email: resume-example@hrinmotion.com

SUMMARY

Restaurant Manager with over 7 years of Food and Beverage experience. Areas of expertise include Full Service, High Volume, Casual Dining, Fast Casual, QSR & Specialty Concepts. Proven ability to manage people, plan, improve restaurant sales, food quality and service delivery and consistency. Detailed oriented with strong problem-solving, work ethic, communication, interpersonal and teamwork skills.

CAREER ACCOMPLISHMENTS

• Voted best fine dining by Leisure Magazine, 2008
• Earned “People’s Choice” award in casual dining category, 2005
• Earned 35 positive restaurant reviews in several local and state newspapers and magazines.
• Achieved a 35% increase in restaurant sales during my tenure.
• Reduced food cost by 8% by consolidating and negotiating with suppliers.

PROFESSIONAL EXPERIENCE

International Food and Beverage Inc, New York, NY, 2007 – Present
Restaurant Manager

• Manage all human resource functions such as recruiting, selecting, training, coaching, and disciplining employees
• Supervise individual and team performance to ensure targets are met.
• Create strategic plans and reviews; implement production, quality, and customer-service standards
• Handle customer escalations, resolve problems and complete audits.
• Identify trends; determining system improvements and make recommendations to head office.
• Meets restaurant financial objectives by forecasting requirements; managing budgets to ensure efficient spend.
• Plan menus by consulting with chefs; estimate food costs and profits.
• Controls costs by reviewing portion control and quantities of preparation; minimizing waste; ensuring high quality of preparation.
• Avoid legal challenges by conforming to the regulations of the alcoholic beverage commission.
• Maximize bar profitability by ensuring portion control; monitoring accuracy of charges.
• Market restaurant with advertisements; inviting food editors to review the restaurant
• Contact local, regional, and national magazines with feature ideas; encourage local businesses to hold social events at the restaurant.

ACME Restaurant Hospitality Inc, Trenton, NJ, 2001 – 2006
Assistant Restaurant Supervisor

• Assisted the Restaurant General Manager in the operations of the 14 locations state wide.
• Maintained safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations; securing revenues; developing and implementing disaster plans; maintaining security and sprinkler systems; maintaining parking lot and walkways.
• Maintained ambiance by controlling lighting, background music, linen service, glassware, dinnerware, and utensil quality and placement; monitoring food presentation and service.
• Updated job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations.
• Enhanced department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

CERTIFICATIONS

Serve It Right – SIR Food Safe
Safe Food Handling and Preparation

PROFESSIONAL ASSOCIATIONS

North American Restaurant Manager Society

PROFESSIONAL DEVELOPMENT AND EDUCATION

Food and Beverage Diploma, Arlington Technical Institute, 2000.
Culinary Certificate, Seattle Technical Institute, 2000.

A hotel guest services professional looking for another challenge in the hotel industry came to us for a resume make over. We feel it is a good hotel guest services resume example.

Hotel Front Desk Agent and Guest Services Associate Jobs in Canada
Hotel Front Desk Agent and Guest Services Associate Jobs in USA
Hotel Front Desk Agent and Guest Services Associate Jobs in UK

This particular front desk resume sample, highlights the core competencies of a guest services position in the hotel industry. Skills such as communication, interpersonal and conflict skills are key in a job that interfaces with so many customers. In addition, organization and time management skills are also underscored in this guest services resume.

Again, we believe this is a good hotel front desk resume example and we are pleased to share this resume with you.

Remember to stay positive with your job search.  While the hotel industry is competitive, it offers many career opportunities.  If you are using online job boards (monster.com, careerbuilder.com, indeed.com)  and job search engines try using a few different titles when conducint your search.  The following are job titles closely related to the guest services associate or hotel front desk agent position that you can use in your next online search.

Hotel Guest Services and Front Desk Job Titles

Hotel Guest Services Resume Example, Hotel Front Desk Resume Sample – page 1

JANE SMITH

(215) 123-4567 288 – 9995 Willow Street
San Francisco, CA, USA S6P 3S5
hotel guest services resume @yahoo.com

SUMMARY

Hotel Guest Services Professional with over 3 year’s hotel experience. Areas of expertise include customer service, performance management, budget management, and cash management. Proven ability to interact with the public effectively, ensure excellent guest experience, work effectively in a team, meet department goals and objectives. Excellent communication, problem solving, conflict resolution, strong organizational skills with strong work ethic. Fluent in French and Spanish.

“Jane’s enthusiasm and dedication to guest services is contagious. She possesses excellent communication skills and shows tremendous ability to resolve conflict. She is a pleasure to work with and would a valuable asset to any organization with a customer focus”

John Doe, Manager of Five Star Hotel

EXPERIENCE

The Five Star Hotel, San Francisco, CA 2005 to Present
Senior Hotel Guest Services Associate, 2007 to Present
Hotel Guest Services Associate, 2005 to 2007

• Provided stellar guest services in a four diamond hotel with over 200 rooms.
• Received 14 guest commendations for excellent service.
• Assisted guest services manager with the training of over 15 new front desk staff.
• Made 7 recommendations that have been implemented by hotel management to increase yield by 7%.
• Attained second highest sales leads in the department from interacting with guests, agents, etc.
• Processed guest reservations, registrations, payments, and departures accurately and efficiently.
• Handled collection efforts of all in house balances and notifies management of potential liabilities.
• Balanced all cash, check, credit card and city ledger accounts through verification. Shift reports and performs audit functions if assigned.
• Maintained a clean and organized work area to create a good first impression for hotel guests.
• Handled all guest requests and follow through to assure satisfactory outcome and compliance.
• Handled 25 grievances as guest services staff rep.
• Delivered 14 safety presentations as safety prime for guest services department.
• Provided education to other hotels to use Five Star as an option for overflow guests.

Hotel Guest Services Resume Example, Hotel Front Desk Resume Sample – page 2

High End Retail Store, New York, NY 2002 to 2005
Retail Associate

• Achieved top sales amongst 35 part-time staff in the New York region.
• Consistently achieved weekly sales goals for selling and promotions.
• Achieved the most “multiple unit sales” per transaction amongst staff.
• Maintained pleasant and courteous manner within a busy retail setting during sales, promotions, and processing transactions.
• Greeted over 250 customers by name upon entering the store.
• Effectively delivered stellar service in high end men’s clothing store.

EDUCATION

Hotel Management Diploma
Kwantlen College, San Francisco, CA 2008
Graduated with a 3.5 GPA

Serve It Right Certificate (SIR Certification)
Global Distributions Systems, San Francisco, CA, 2001

Guest Service Certificate, 2005
Achieved a 91% Course Average

Occupational First Aid (Level 1)
Canadian Red Cross, Seattle, WA, 2004

Here is an excellent guest services hotel manager sample resume. With this particular applicant we worked hard together to highlight the great results that he has achieved in his career in the hotel industry. We also wanted to show his career progression starting at budget hotels and moving up to the five star hotel properties.

Hotel Front Office Manager Jobs Canada

Hotel Front Office Manager Jobs UK

Hotel Front Office Manager Jobs USA

In this particular front guest services hotel manager or front desk hotel manager resume example, a summary was created to focus the hiring manager on the applicant’s credentials in both the union and non-union settings. Through out this resume example, we quantify his hotel management achievements where possible.

We believe this is a strong guest services hotel manager sample resume for a hotel management position. As such we are pleased to share this guest services hotel manager resume with you and invite you to use this sample resume as a template for your own application.

Remember not to get discouraged if your application for a guest service or front desk hotel manager is not successful.  The hotel management field can offer many career opportunities so widen your searches on job boards and job search engines.  Below are some other job titles closely related to the guest services hotel manager position. Use these keywords in your next job search for better results.

Job Titles Related to Guest Services Hotel Manager

Guest Services Hotel Manager Sample Resume, Front Desk Hotel Supervisor Resume Example – page 1

JOHN SMITH

(215) 123-4567 288 – 9995 Willow Street, San Francisco, CA, USA S6P 3S5
guest services manager @yahoo.com

SUMMARY

Hotel manager with over 7 year’s hotel management experience. Areas of expertise include leadership in both a union and non-unionized environment, customer service, employee development, performance management, budget management, and cash management. Proven ability to improve guest services scores, employee engagement indicators, operations, reduce costs. Excellent relationship management skills, with strong organizational, problem solving, conflict resolution, and communication skills.

EXPERIENCE

City School Board, San Francisco, CA, 2007 to present
Instructor – Hotel Management Diploma Program

• Led classes of 20 students on guest services supervision
• Achieved a 95% positive instructor feedback rating.

The Five Star Hotel, San Francisco, CA 2006 to 2007
Hotel Manager On Duty

• Led a team of 25 direct reports in a four diamond hotel with over 200 rooms.
• Achieved increase of 15% in the guest services indicator (GSI).
• Improved employee engagement scores by 8% during my appointment.
• Developed new training procedures for new and existing associates.
• Ensured each associate adheres to hotel standards.
• Managed operations of Front Desk & Bell Services.
• Scheduled staff for coverage and processed payroll for the Front Office departments.
• Motivated guest services agents though constant feedback and incentives.
• Hands on in delivering exceptional Guest Service.

Guest Services Hotel Manager Sample Resume, Front Desk Hotel Supervisor Resume Example – page 2

A Four Star Hotel, San Jose, CA 2004 to 2006
Guest Services Manager

• Led a team of 20 direct reports in a three star hotel with over 200 rooms.
• Increased Guest Service score by over 20 points over the year.
• Recruited, trained, and developed new employees.
• Regulated shift coverage for optimum effectiveness.
• Completed payroll duties on a bi-weekly basis.
• Managed front desk and guest services operations to ensure quality and service standards are met.
• Maintained high standards of work performance through motivation and feedback.

Acme Budget Hotel, Richmond, BC 2000 to 2004
Front Office Supervisor

• Managed a team of 15 direct reports in a high volume 160 room three star hotel.
• Achieved the lowest number of grievances in a 3 year period.
• Forecast and maximized the hotels occupancy and revenue using Yield Management tenuous.
• Prepared sales/rooms forecasts required for enhancing rooms business.
• Completed and control front office payroll in relation to occupancy and related factors.
• Ensured each front office associate is properly trained to deliver efficient, effective service.
• Managed unionized staff and achieved lowest grievance rate in hotel history during my tenure.
• Guided and motivated staff in order to achieve room’s budget.
• Achieved effective communication by holding regular departmental meetings, and encouraging communication with other departments within the hotel.

EDUCATION

Financial Management Diploma
Kwantlen University/College, San Francisco, CA 2000

Certificate in Yield Management
Global Distributions Systems, San Francisco, CA, 2001

Canadian Securities Course
Canadian Securities Institute, New York, NY, 2001
Guest Service Management/Recruitment Certificate, 2005

Occupational First Aid (Level 1)
Canadian Red Cross, Seattle, WA, 2006

Teaching Certificate
Richmond School Board, Richmond, VA, 2007