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Business Development Manager Sample Resume, Business Development Manager Resume Example – page 1
SAM SMITH
1234 Sample Street, Calgary, Alberta, Canada
Cellular: 111-2222
Email: business_development_resume@hrinmotion.com
SUMMARY
Business Development Manager with 8 years of experience. Areas of expertise include credit card products and services, growing portfolio, developing new business, ATM, CDM, insurance, mortgage and loans, and risk management. Proven ability to establish and maintain relationships, prospect for new business, sell strategically at the executive level, improve account retention, and grow portfolio. Detailed oriented with strong problem-solving, persuasive, strong business acumen, interpersonal and teamwork skills. Fluent in English and Chinese.
“Sam is a self-starter, positive and has gained a reputation for being able to establish and maintain strong partnerships. I believe Sam would be an asset for any bank she joins”
Jack Jackson, Director of Credit Card Banking
ACCOMPLISHMENTS
- Implemented the outbound portfolio buildup unit for the credit card business.
- Established the company standards for risk management, opportunity valuations.
- Oversaw a team of 64 staff including 4 team leaders, 2 service quality, administration and support staff.
PROFESSIONAL EXPERIENCE
Global Credit Card Banking Inc, Calgary, Alberta, 2006 – Present
Business Development Manager
PRODUCT MANAGEMENT
- Assisted business manager in making financials and provided MIS support on unit performance along with forecasts.
- Suggested new products based on observing the financials, market trends and industry research.
- Created a sales tool kit for direct sales to be able to clearly communicate all product benefits and features and this was made a standard for all sales meetings in the bank across all asset products.
USAGE PROMOTIONS
- Partnered with 200 national retailers to offer incentives to card users and achieved $20 M in new revenues.
- Implemented long time user incentives to build loyalty and reduce turnover by 15%.
SALES SUPPORT & STRATEGY
- Establish partnerships with auto retailers, market places, and convention centers as sole provider of ATM’s.
- Launched a customer acquisition program and generated 70,000 leads by offering a cross promotion on spends and referral.
- Launched a successful member get member program by offering bonus points per new issued and activated credit card.
INTERDEPARTMENTAL SUPPORT
- Assisted direct sales and call center units in increasing their portfolio buildup efforts by training, providing feedback, MIS and scripts for effective selling.
- Collaborate with Credit Risk to launch new policies to support portfolio buildup including balance transfers, easy cash loans, payment holidays, etc.
- Teamed up with Card Operations to partner with retail establishments to offer card payment facilities in grocery stores, money exchange houses and supermarkets.
- Supported IT in partnering with malls and high traffic outlets to deploy ATMs and CDMs
- Supported loans, mortgage and wealth management units with tying up retail partners to enhance their product benefits.
- Participated in brainstorming sessions with other asset product managers to launch new products such as personal installment loans and loan against shares and investments.
CERTIFICATIONS
Certified Business Development Manager.
PUBLICATIONS
Credit Card Banking News Weekly, Overcoming Limitations In Credit Card Banking, 2008.
PROFESSIONAL ASSOCIATIONS
North Canadian Business Development Manager Society.
National Business Development Manager Association.
PROFESSIONAL DEVELOPMENT AND EDUCATION
Bachelors of Marketing, University of San Francisco, 1999.
Banking Certificate, BC Technical Institute, 2000.
VOLUNTEER
Cancer Society, Board Member, 2003 – 2009.
Youth Addictions, Treasurer, 2002 – Present.
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