If you are a Call Center Manager looking for a job, ensure that your resume is up to date and well-written. Below, we present a Call Center Manager sample resume. The sample resume that we present below can be used as a template for a Call Center Manager or Supervisor type job.

Also in this Call Center Manager sample resume, we have added a summary section that highlight the core competencies required for a Call Center Supervisor including interpersonal, communication, coaching, leadership skills. Again, this section is designed to draw attention quickly to the reader to important call centre job requirements.

We believe this is a good Call Center Manager sample resume, that will surely get you noticed for your next job interview. As such, we are pleased to share this sample resume it with you. And we invite you to use this Call Center Supervisor sample resume as a template and modify it to suit your particular needs. Until our next post, we wish you much luck and success in your career goals.

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Call Center Manager Sample Resume, Call Centre Manager Resume Example – page 1

JOHN DOE
1234 Sample Street, New York, NY, USA
Cellular: 123-4567
Email: resume-example@hrinmotion.com

SUMMARY

Call Center Manager with over 7 years of Customer Service experience. Areas of expertise include conflict resolution, post sales service, customer loyalty, employee training and development. Proven ability to direct and critique sales representatives of all levels, motivate, develop and drive a customer service and sales team. Detailed oriented with strong problem-solving, work ethic, communication, interpersonal and teamwork skills. Fluent in English and French.

CAREER ACCOMPLISHMENTS

• Improved client retention by 17% during my tenure.
• Reduced staff turnover by half, with the implementation of exit interviews and engagement initiatives.
• Achieved 47 customer recommendations and best service ratings among 25 offices.

PROFESSIONAL EXPERIENCE

International Customer Service Inc, New York, NY, 2007 – Present
Call Center Manager

• Lead effective Sales Training Meetings to ensure productivity.
• Deliver call centre CSR training including both formal classroom (large groups) and one-on-one coaching.
• Communicate new and current promotional products, service, and customer service skills.
• Promote in-depth knowledge of the client’s services and to encourage the use of the most effective sales techniques needed to improve sales.
• Build and maintain strong relationships on behalf of the client with call center employees and management in order to create a positive environment for client sales and marketing efforts within the call centers.
• Drive subscription activations in a call center environment.
• Manage a demanding daily reporting schedule in order to ensure the company has a clear understanding of daily activity and results.
• Managed performance of team, disciplinary actions and promotion recommendations.

ACME Customer Service Inc, Trenton, NJ, 2001 – 2006
Call Center Supervisor

• Led team of 30 direct reports to completed 35 projects and improve the quality and efficiency of the operations.
• Presented reports to upper management on audits, quality of service, retention and so on.
• Ensured staffing policies, procedures and processes are standardized and are current to meet business needs.
• Developed tactical plan on product and service development.
• Acted as a resource for staff questions, customer escalations.
• Created and delivered training programs and new employee orientation.
• Conducted timely job performance evaluations in a collaborative manner.
• Managed budget to ensure efficient spend.

CERTIFICATIONS

Certified Call Center Manager

PROFESSIONAL ASSOCIATIONS

North American Call Center Management Society
National Call Center Management Association

PROFESSIONAL DEVELOPMENT AND EDUCATION

Customer Service Diploma, Arlington Technical Institute, 2000.
Conflict Resolution and Negotiation Certificate, Seattle Technical Institute, 2000.

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