As an Account Manager, Staffing Agency Account Manager you will understand the process and the challenge of selling by telephone or in-person to corporate or governmental accounts in the current local, regional or national market. The account manager must enjoy developing new business and cold calling to develop your segment and build sales. Below are a few job interview questions a job seeker may be asked during an interview for a Account Manager, Staffing Agency Account Manager.
Account managers can work within the employer’s corporate human resources, IT or business development department. This professional can also work in a recruitment agency, employment agency, headhunting firm, executive search firm, etc.
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Account Manager, Staffing Agency Account Manager Job Interview Questions:
As a staffing account manager, you will be expected to qualify leads generated from our staffing telemarketing and marketing activities to identify and follow-up on the most promising prospects for our services. Describe a time when you followed-up with a lead and steps taken to attract and agree on representation? Provide and example of following-up with a candidate and a client lead.
The account manager is responsible for identify and qualify prospects from a wide range of enterprise companies. How would you attract and identify prospective candidates before other competing staffing companies? What process will you take to ensure the you have a strong candidate?
Scenario: As the key staffing account manager, you have just taken over a region previously held by a past employee. The problem is that numerous clients in this region are not happy with the service provided by the previous employee and this reflects poorly on the company. You are now forced to take over the region and re-establish good client relationships. What steps would you take to introduce yourself and re-build a strong relationship with these clients?
Scenario: You are a account manager responsible for all RFP documentation and submissions for your particular department. There are 3 excellent opportunities to work with high level clients. All three clients are reputable and can lead to large contracts. You have a week before the deadline to submit an RFP proposal for all three companies. How do you go about getting the RFP documents complete along with your day to day duties? What tools do you use to organize your time effectively?
Setting up meetings between consultants and qualified clients to discuss prospective projects is a priority as an account manager. Prior to sending consultants to clients, how do you ensure they are prepared and represent your company well? What tools do you provide to candidates to help them prepare for the job interview?
In regards to being an effective account manager and gaining new clients, how do you find new client leads or request for proposals (RFP)? Give us an example of some places you have searched and steps taken to complete the necessary RFP documents prior to submission?
Communicate is key for an account manager. What have you done both internally and within client’s organization throughout a project to assess client’s satisfaction and identify additional projects? Describe a situation where consultants did not work well in a client project? What steps were taken to communicate this to a consultant? How did you resolve the issue?
The account manager will be leading and managing a group of recruiters. Tell us a time when you had to work with a difficult team? How did you establish yourself and gain trust? What was the size of the largest group you have had to manage?
Account Manager, Staffing Agency Account Manager can be called by MANY job titles. Here are some job titles related to the Account Manager, Staffing Agency Account Manager:
- account manager
- staffing account manager
- staffing agency account manager
- area sales account manager
- key accounts manager – sales
- national accounts manager
- regional account manager
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