Telephone operators help phone customers complete telephone calls. Today’s phone operators use a variety of computerized telephone systems to connect calls, perform traces, emergency assistance calls, locate phone listings ( directory assistance ), etc.
Telephone operators work in fast-paced environments and have restricted mobility since they are “tied” to their workstations via headset. Phone operators are employed by telephone companies such as Verizon, TELUS, Bell, Vodafone and so forth.
If you are an operator and have a job interview coming up, then you should read this post. Below are job interview questions specifically for the telephone operator job. In preparation for your interview, we recommend that you review the questions below and consider your responses in advance. And remember, be prepared to provide examples to support your job interview answers.
Telephone Operator Jobs Canada
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Telephone Operator Job Interview Question
Typing skills are needed to meet the performance standards for telephone operator job. What is your typing speed? When did you test your typing speed last? How do you use your typing skills in your current job? How often do you practice your typing?
Not only is typing skill vital to the telephone operator job, the ability to talk and type is crucial to this role. Describe your experience in talking while typing.
We require our telephone operators to hold a high school diploma or GED. Are you able to meet this requirement?
Since the job requires a telephone operator to type call notes, etc into our systems, you will need a minimum of grade 12 English for spelling and grammar. What grade did you acheive in English 12? Are you willing to complete an English test to assess your spelling and grammar level?
Operator services is a 24/7 operation. As such, a telephone operator must be available flexible in working holidays, weekends, evenings and/or nights. Are you able to meet this requirement?
Sometimes callers can be angry, and even abusive. As such, our telephone operators are able to connect calls, relay information between callers, etc. in tense situations. Tell me about a time when you had to deal with an angry and irate customer.
Operator services is a fast-paced environment and can be stressful at times. What are some of the most stressful interactions you have had with customers and co-workers? Give me an example and tell me how you responded to it.
A phone operator who can speak another language such as French, Spanish, Cantonese, Mandarin, Russian, Korean, etc. is definitely an asset. What languages do you speak? What is your fluency level for each language?
We require our phone operators to be drug free and meet security requirements. Are you willing to complete a drug screen and a background check?
There are many subtle variations to the telephone operator job. Below are some jobs closely related to the phone operator position.
Telephone Operator Related Jobs
| auxiliary operator – telephone system
charge operator – telephone system chief telephone operator collect call operator – telephone system complaints clerk – telephone system control board operator – telephone system customer service monitor – telephone system customer service operator – telephone system directory assistance operator exchange operator – telephone system information operator international exchange operator – telephone system long distance telephone operator operator – telephone system |
operator, telephone central
relief operator – telephone system service assistant – telephone system telephone central operator telephone operator telephone operator – telephone system telephone operator assistant telephone operator, long distance telephone operators trainer telephone service analyst telephone service assistant telephone service supervisor telephone system control board operator toll operator traffic operator – telephone system trainer, telephone operators |
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